Orders & Returns

Fusion Gourmet can guarantee that products are fully examined and are fresh prior to shipment. We want to ensure our clients are fully satisfied with their purchase and can purchase their desired products with full confidence. If for some reason you’re not satisfied with your purchase please contact us within 24 hours of product delivery at info@fusioncaviar.com and include your order number, photos, and issue immediately. We do not accept responsibility nor provide refunds on any perishable item(s) not collected at the time of arrival, were left out of refrigeration once they were delivered, or due to negligence and lack of care. Generally, all sales on any perishable items are final with no refunds. However, Fusion Gourmet understands that are special circumstances and will do our part to ensure our clients are satisfied.

Since we use third party couriers such as FedEx or others, we also cannot guarantee that an item will be received on the exact time frame as anticipated. During these rare instances (acts of God, extreme weather, interrupted shipping times, or natural disasters that cause shipping delays), we may provide customers an exchange of the same product. We encourage our customers to contact us immediately at info@fusioncaviar.com to report their exchange requests. Customers must notify Fusion Gourmet within 24 hours of delivery time otherwise forfeit their ability to request an exchange of the item. In such exchange scenarios, we require customers to fully return the defective shipped item(s) to Fusion Gourmet. Fusion Gourmet will provide shipping labels. Fusion Gourmet reserve the right to deny any exchanges in instances where we are not able to retrieve the damaged product returned to us in a timely manner and reserve the right to charge you for the item(s) not returned after sending exchanged replacements. Customers will have three business days from the time the returned shipping label was provided to them by Fusion Gourmet to return the damaged items. Otherwise, the damaged item is considered consumed, and Fusion Gourmet reserves the right to charge the client’s account for sending out replacements and not receiving the damaged items.

 

How to Contact Us

We want our clients to shop from Fusion Gourmet with confidence. Aside from providing the best in quality products, we strive to keep our clients with a great impression. Please contact us at info@fusioncaviar.com to discuss any additional needed information or to discuss your particular scenario. We will reply to you within 24 hours

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